Terms & conditions

Terms of Service

Terms and Conditions of Service

This Agreement was last modified on 07/29/24.

By utilizing Fiopin's telecommunication services, the customer agrees to the terms and conditions contained herein and as amended from time to time.

Monthly Service
Fiopin will bill each customer in advance, monthly, for the specific services the customer has subscribed to. The customer agrees to pay for these services according to the terms and conditions contained herein. Fiopin will prorate charges for services when provided for more or less than the actual billing period.

Payment
All monthly statements for communication services provided or to be provided are due and payable by the due date shown on the monthly statement. Payments may be made by credit card, automatic draft, and other approved electronic means such as automatic payment by credit and debit cards.

Late Payment Charge
Statements that remain unpaid after the due date will be considered delinquent and subject to a late payment charge. A late payment charge will be assessed on accounts without payment by the due date shown on your statement. For residential customers, a $20.00 late payment charge or 1.5% of the past due or unpaid balance, whichever is greater, will be assessed and added to the unpaid balance. Late payment charges will continue to accrue until the account is paid in full or closed.

Insufficient Funds
Checks or automatic drafts drawn on accounts with insufficient funds will activate a prompt customer notification, and Fiopin will charge a $30 service fee for insufficient funds and returned checks. Automatic payments by credit or debit card that are declined will also activate a prompt customer notification, and Fiopin will charge a $20 service fee.

Deposits
Deposits may be required before opening an account. A minimum $150 deposit is required for the installation of any Customer Premises Equipment (CPE). Deposits may be made with cash, personal checks, money order, Visa, Discover, MasterCard, or American Express. Deposits will be added to the monthly invoice.

Credit Check
Fiopin reserves the right to obtain a credit score from an accredited credit bureau to evaluate the potential risk of providing services to a customer. Fiopin provides a prepaid option for customers that would normally be denied service due to credit.

Service Requests
Changes in Services
Accounts must be current—no balances over 30 days old—prior to adding, moving, or changing services.

Failure to Pay
Failure to pay for services received will result in suspension of services. Accounts may be at risk of suspension once the account becomes more than 7-days past due. A notice of Account Past Due will be sent via email prior to suspension. Services will be scheduled for suspension if payment is not received. Any Fiopin customer account that becomes suspended will be subject to our account reactivation policies.

Reactivation Requirements
To reactivate the account, the suspended customer will need to pay any and all past due balances with either cash, credit card, debit card, or money order. Reactivation fees will be charged to the account at the time payment is made. Customers using autopay will have a choice of setting up their automatic draft from their checking or savings account or an automatic draft against their credit or debit card.

Defaults
Defaults on an autopay account caused by expired or declined credit cards or non-sufficient funds in the drafted account will be notified by phone and/or email to rectify the situation before the account and services are suspended. Once the account has reached the suspension stage, standard Fiopin credit policies regarding suspension and termination will take effect.

Termination
Terminated accounts will have all services removed and sent to billing for final statement billing. Customers who have signed a service contract and have not completed the terms therein will be charged an early termination fee of $69.69 per service. Customers will also be charged for unreturned equipment, including routers, modems, and other provided devices.

Services Terminated
After seven business days from the date of suspension, if a suspended account is not brought current, Fiopin may terminate services to the account. All underlying services will be disconnected, and Fiopin's termination process will commence. Fiopin will issue a final bill that reflects charges for services not yet billed along with credits for services that were billed in advance and not received upon termination. Deposits held in trust will be applied to the account balance at that time. If the account balance, after deposits have been applied, still shows a balance owing, the account will be turned over to a collection agency.

Internet Speed and Performance
Fiopin provides internet services on a "best effort" basis, especially during network peak times. Speeds are provided "up to" the maximum capacity of your plan, as measured at the Optical Network Terminal (ONT) located outside your home or business.

Internal Network and Device Configuration: Fiopin is responsible for delivering the agreed-upon speeds to the ONT. We do not configure or support end-user devices or internal network setups, such as routers, computers, or other equipment. Any performance issues beyond the ONT, including but not limited to wireless interference, internal wiring, and device compatibility, are the responsibility of the customer.

Peak Times: During peak usage times, network congestion may occur, which could result in reduced speeds. Fiopin will make reasonable efforts to maintain optimal service, but speed reductions during these periods are considered within the scope of service.

Service Expectations: By using Fiopin's internet services, you acknowledge that speeds are not guaranteed beyond the ONT and can fluctuate due to factors outside our control.

Changes to This Agreement
Fiopin reserves the right to modify these Terms of Service at any time by posting and drawing attention to the updated terms on the website. Your decision to continue using the site after such changes have been made constitutes your formal acceptance of the new Terms of Service.

Therefore, we ask that you review this Agreement for such changes on an occasional basis. Should you not agree to any provision of this Agreement or any changes made to it, we ask and advise that you do not use or continue to access Fiopin's services immediately.

Contact Us
If you have any questions about this Agreement, please feel free to contact us at legal@fiopin.com.

Payment Privacy

Payment Processing
We use a secure payment processor that adheres to the highest standards of security and data protection in the industry.

Data Encryption
All payment information is encrypted using SSL (Secure Socket Layer) technology to ensure that your data is protected during transmission.

Confidentiality
Your payment information is processed securely by payment vendor and is never stored on our servers. Our vendors security measures include regular audits and compliance with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

Data Sharing
We do not share your payment information with third parties except as necessary to process your payment as required by law.

Your Responsibilities
You are responsible for maintaining the confidentiality of your payment information. Please notify us immediately if you believe there has been any unauthorized access to your payment details.

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